Customer Service – At your service
FibrXL does everything it can to satisfy customers’ needs. We see it as a challenge to meet demands that may appear to be impossible by going through other channels, for example, or studying different production possibilities. Based on history and forecasts, we work with our suppliers to ensure optimal stock positions so that we can guarantee fast and efficient deliveries. We have direct and personal contact with our customers, and ensure fast follow-up. Customers receive order confirmations within 24 hours. We work with several reliable logistics companies covering Europe and the rest of the world.
Our strength lies in our personal approach, our flexible way of working in which we always brainstorm with customers to come up with solutions, and our efficient logistics system with rapid deliveries that meet customers’ needs and specifications.
FibrXL has a large warehouse and ample inventory stocked with many different items, from raw materials to semi-finished goods. This enables us to be of immediate service to our customers and offer them short delivery times.
We work with an advanced warehouse management system and guarantee 100% traceability of products throughout the entire process – supplier, purchasing, storage, processing, sales, transport and delivery. And we do this down to the bobbin level. Being able to accurately trace our products increases reliability and our level of service. In the event of problems, this allows us to target exactly where the error occurred and recall the entire product, small batch or even a single bobbin.